Marketplace support
For account, listing, order, or protected-trade questions, contact the marketplace team at support@skydive.illusiondesign.sk. Include the order number, listing title, and the e-mail address used on your customer account so the team can identify the correct workflow quickly.
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For active orders, the preferred support channel is the order conversation. It keeps buyer, seller, and admin context in one auditable thread.
Operational topics
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- Payment confirmation and TESTGATE transaction review.
- Shipment method, tracking, and delivery status questions.
- Dispute proof requests and marketplace moderation.
- Catalog corrections for brands, models, sizes, and equipment conditions.
Response expectations
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